Privacy Policy

This Privacy Policy describes how Uboora, a WhatsApp Sales Agent powered by Overite Technologies Limited (“we”, “our”, “us”), collects, uses, stores, and protects your personal information. We are committed to safeguarding your data in line with global standards including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Nigeria Data Protection Regulation (NDPR), and the Nigeria Data Protection Act (NDPA 2023) supervised by the National Information Technology Development Agency (NITDA). We also comply with Meta/WhatsApp Business Platform policies.

1. Information We Collect

  • Contact details: full name, phone number, email address.
  • Messages & interactions via WhatsApp APIs (as permitted by Meta).
  • Business and transactional information for customer support and sales.
  • Technical data such as IP address, browser type, and device information.
  • Log and usage data for performance and security monitoring.

2. How We Use Data

  • To provide and improve Uboora’s WhatsApp Sales Agent services.
  • To comply with Meta’s WhatsApp Business Platform requirements.
  • To personalize communication and enhance customer support.
  • To detect, prevent, and address fraud, misuse, or security risks.
  • To meet obligations under GDPR, NDPA (NITDA), NDPR, and CCPA.

3. Data Sharing

We do not sell your personal data. We may share information:

  • With Meta (WhatsApp/Facebook) for authorized API integrations.
  • With trusted service providers for hosting, analytics, and security.
  • With regulators, law enforcement, or courts when legally required.
  • During business transfers such as mergers or acquisitions.

4. International Data Transfers

If your data is transferred outside Nigeria or your home country, we ensure adequate safeguards such as Standard Contractual Clauses (SCCs) and compliance with GDPR, NDPA (NITDA), and other global frameworks.

5. Data Retention & Security

We retain your information only as long as necessary for the purposes outlined in this Policy or as required by law. WhatsApp messages are processed securely and not stored longer than needed. We employ strong technical, administrative, and organizational measures to protect your data against unauthorized access or disclosure.

6. Your Rights

You may exercise the following rights under GDPR, NDPA (NITDA), NDPR, and CCPA:

  • Right to access your data.
  • Right to request correction or deletion.
  • Right to withdraw consent at any time.
  • Right to data portability.
  • Right to restrict or object to certain processing.
  • Right to lodge a complaint with NITDA or your local data authority.

7. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect data from minors. If we become aware of such data collection, we will promptly delete it.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date. Significant updates may be notified through WhatsApp or email.

9. Governing Law & Contact

This Policy is governed by the laws of Nigeria, including oversight by the National Information Technology Development Agency (NITDA), as well as other applicable international regulations.

Overite Technologies Limited
Email: support@overite.co
Website: www.overite.co

Last Updated: September 2025